Information

Registration

You can email or phone us to give your name, date of birth, address and phone number. We will then enter these details on our database and this will make it simpler when you come to book an appointment. There is no obligation to pre-register your details with us - you can just telephone to book an appointment when you are ready. Registering your details with us does not commit you to attending the practice, and will not de-register you from any other dentist who holds your details. We will not routinely request your dental records from your previous practice.

Opening hours

Monday, tuesday, wednesday: 8am- 7pm
Thursday: 8am-5pm
Friday: 8am-4pm

Payment

We accept the following methods of payment at the practice: Cash, cheque with guarantee card (made out to Studental Ltd) and all major credit and debit cards.

Missed Appointments

Our practice policy is that if, on more than one occasion, patients cancel with less than 24 hours' notice or do not attend an appointment, then we will no longer be able to offer further appointments or treatment.

Appointment Reminders

As a courtesy, we attempt to remind our patients of appointments by SMS text message. If we are not able to contact you, it is still your responsibility to attend the appointment and our missed appointment policy will still apply. Please ensure that you advise us of any change in your contact details.

Out-of-hours Dental Emergencies

Please call the:
East Oxford Emergency Dental Clinic
Tel: 0845 345 8995
(Open 6.30pm - 10pm weekday evenings, all day Saturday and Sunday)
This is a service provided by the local Primary Care Trust (PCT) which is responsible for commissioning dental services in this area.
Alternatively, you can contact NHS Direct, on 0845 4647, or online at www.nhsdirect.nhs.uk.

Disabilities

Our practice has been designed so that patients with disabilities can access care. If you have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Preference for a particular dentist

You can express a preference about which dentist you will see. We will make all reasonable efforts to ensure that the request is met, but this may not always be possible. If you have a preference of practitioner, please state who you would like to be seen by when booking your appointment.

Languages

Various members of our staff speak Punjabi, Hindi, Japanese and Spanish. Please specify if you would like to be booked with a dentist, or team member, who has these language skills. Please also try to bring your own translator if possible.

Awards

The practice has achieved the British Dental Association Good Practice Award and is proud to be one of just four Oxfordshire dental practices that have attained Enhanced Training status for postgraduate dental Foundation Training.

Patient confidentiality

All your personal information is treated in the strictest confidence. Only members of staff have access to patient information and we have a strict confidentiality policy. To see a copy of this policy, please ask at reception. Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

Complaints procedure

If you should have any comments or complaints, please contact Louise on 01865 484608 who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.
Click here for information.

Further information about local NHS dental services

Contact:
Oxfordshire PCT
Jubilee House
5510 John Smith Drive
Oxford Business Park South
Oxford
OX4 2LH

Useful links

Below are some links to useful websites:
NHS Direct
NHS charges
British Dental Health Foundation
Dictionary Explaining Dental Terms

Studental Limited is a Company incorporated in England and Wales.